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THE BIFFA CASE STUDY

Head of Procurement

Biffa

Throughout our long-standing relationship, SMI has consistently demonstrated exceptional service, reliability, and quality in their products.

Their dedication to sustainability, aligned to our own business demands and meeting our specific requirements in terms of customer service excellence, has further solidified our relationship and made SMI one of our key supplier partners.

£4M

ANNUAL SPEND
500+

DELIVERY LOCATIONS
2010

PARTNERSHIP STARTED

Biffa & SMI: A partnership built for the workforce

Biffa, a leader in waste management, partnered with SMI, a leading supplier of workwear, PPE, and workplace supplies, to revolutionise the way their teams work.

From introducing tailored female-fit PPE ranges and driving sustainable recycling initiatives to enabling smarter delivery systems, streamlined PPE management, and innovative safety solutions, this case study shows how we improved safety, comfort, and performance across every team.

THE STORY BEHIND THE SUCCESS

Biffa is a leading waste management company, and just like any frontline business, their teams need workwear that works as hard as they do.

Before partnering with SMI, they faced three main challenges:

Women’s workwear: Ill-fitting ranges made female employees uncomfortable and limited functionality.
Footwear: Poorly designed shoes led to discomfort and frequent replacements, affecting safety and productivity.
PPE procurement: Multiple suppliers caused inconsistent quality, higher costs, limited sustainability, and slow delivery without a central ordering system.

THE SOLUTION

We turned things around... introducing a tailored female fit range, recycling schemes, and smarter, safer, more comfortable solutions for every team member.

THE NUMBERS

Since 2010, our partnership with Biffa has grown into something far bigger than a supplier agreement.

We’ve built a nationwide operation that keeps thousands of people supported every single day. More than ten years of results behind us, with even greater opportunities ahead.

We’ve proven the power of long-term collaboration to deliver real business value. And as the partnership continues to evolve, the potential for impact is stronger than ever!

12000

staff members
100

core products supplied
19000

deliveries per year
2010

partnership started
500

delivery locations
4

annual spend

The story behind the Ballistic CargoFlex Trouser

Find out how this key product played a pivotal role in the Biffa-SMI partnership.

Featured products

Liked the look of some of the products shown in the video?

Our key solutions include:

Glove Range - full protection across all work tasks.
Female Range - tailored fit that improves safety and mobility.
Ballistic CargoFlex Trouser - tough, flexible, and built for all-day comfort.
ROKWEAR® Range - sustainable choices that don’t compromise quality.
ROKWEAR® Shale Waterproof S3 Boot - durable, slip-resistant, waterproof, and built for comfort with reinforced protection.